Last Updated: January 20, 2026

This Cancellation & Refund Policy outlines the terms and conditions for cancelling orders and requesting refunds for products or services purchased through dipenderb.com. This policy complies with Indian consumer protection laws and regulations.

Cancellation Policy

General Cancellations

  • You may cancel your order or service request by contacting us at the details provided below
  • Cancellation requests must be submitted in writing via email or through our contact form
  • We will confirm receipt of your cancellation request within 24 hours

Digital Products and Services

  • Before Delivery/Access: Orders can be cancelled for a full refund if cancellation is requested before you have accessed or downloaded the digital product or service
  • After Delivery/Access: Once a digital product has been delivered or accessed, cancellation may not be possible. Please review the product description carefully before purchase

Subscription Services

  • Subscriptions can be cancelled at any time through your account settings or by contacting us
  • Cancellation will take effect at the end of the current billing cycle
  • You will retain access to the subscription service until the end of the paid period
  • No partial refunds are provided for unused time within a billing period
  • Upon cancellation, auto-renewal will be disabled

Physical Products (if applicable)

  • Orders can be cancelled within 24 hours of placement for a full refund
  • Orders cancelled after 24 hours but before shipment may be subject to a processing fee
  • Once an order has been shipped, it cannot be cancelled but may be eligible for return (see Refund Policy below)

Service Appointments or Consultations

  • Appointments or consultations can be cancelled or rescheduled up to 24 hours before the scheduled time
  • Cancellations made with less than 24 hours notice may result in forfeiture of 50% of the payment
  • Cancellations made less than 2 hours before the scheduled time, or no-shows, will result in forfeiture of the full payment
  • Rescheduling is subject to availability

Refund Policy

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • The product or service was not delivered as described
  • Technical issues prevented you from accessing the product or service
  • The product or service is defective or does not function as advertised
  • You cancelled your order within the allowed cancellation period
  • Duplicate payment was processed
  • You are protected under Indian consumer protection laws

Refund Request Process

To request a refund:

  1. Contact us within 14 days of purchase using the contact information provided below
  2. Provide your order number, date of purchase, and reason for the refund request
  3. Include any relevant documentation or evidence supporting your claim
  4. We will review your request and respond within 5-7 business days

Refund Approval and Processing

  • Review Period: Refund requests will be reviewed within 5-7 business days
  • Approval Notification: You will be notified via email of the approval or rejection of your refund
  • Processing Time: Approved refunds will be processed within 7-10 business days
  • Refund Method: Refunds will be credited to the original payment method used for the purchase
  • Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

Partial Refunds

Partial refunds may be granted in the following situations:

  • Subscription cancellations mid-cycle (at our discretion)
  • Products or services that were partially used or consumed
  • Damaged products where full replacement is not possible
  • Other circumstances evaluated on a case-by-case basis

Non-Refundable Items

The following items are non-refundable:

  • Digital products that have been downloaded or accessed
  • Customized or personalized products or services
  • Gift cards or vouchers
  • Services that have already been rendered
  • Products or services purchased during promotional sales (unless defective)

Return of Physical Products (if applicable)

For physical products to be eligible for refund:

  • Products must be returned within 14 days of delivery
  • Products must be in original condition, unused, and in original packaging
  • Return shipping costs are the responsibility of the customer unless the product is defective or we made an error
  • Proof of purchase must be provided
  • Once we receive and inspect the returned product, we will process the refund

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately with photos or documentation of the defect or damage
  • We will arrange for a replacement or full refund
  • Return shipping costs for defective products will be covered by us
  • We may require the defective product to be returned for inspection

Chargebacks and Disputes

  • We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank
  • Initiating a chargeback without attempting to resolve the issue with us may result in suspension of your account
  • We reserve the right to dispute illegitimate chargebacks

Changes to Orders

  • Changes to orders must be requested within 24 hours of placement
  • We will accommodate changes if the order has not yet been processed or shipped
  • Changes may not be possible for digital products that have already been delivered

Force Majeure

We are not liable for delays or failures in delivery or service caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government actions or regulations
  • Pandemics or public health emergencies
  • Technical failures or internet outages
  • Acts of war or terrorism

In such cases, we will work with you to reschedule or provide alternative solutions.

Compliance with Indian Consumer Protection Laws

This policy complies with:

  • The Consumer Protection Act, 2019
  • The Indian Contract Act, 1872
  • The Information Technology Act, 2000
  • Other applicable Indian consumer protection regulations

Your Rights Under Indian Law

As a consumer in India, you have the right to:

  • Receive products and services that meet quality standards
  • Be protected against unfair trade practices
  • Seek redressal for grievances
  • File complaints with consumer forums if your rights are violated

Consumer Grievance Redressal

If you are not satisfied with our response to your cancellation or refund request, you may:

  1. Contact our Grievance Officer (details below)
  2. File a complaint with the National Consumer Helpline: 1800-11-4000
  3. Approach the appropriate consumer forum or court

Exceptions and Special Cases

  • Corporate or bulk orders may have different cancellation and refund terms as specified in separate agreements
  • Promotional offers may have specific terms that override this general policy
  • Custom or bespoke services will have cancellation and refund terms outlined in the service agreement

Fraudulent Transactions

  • We reserve the right to refuse refunds for fraudulent transactions
  • Accounts involved in fraudulent activity will be suspended or terminated
  • We may report fraudulent activity to appropriate authorities

Modifications to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or website notification.

Contact Information

For cancellation requests, refund inquiries, or questions about this policy, please contact us:

Supremeworks Bhikaji Cama Place New Delhi, India Phone: +91 9354543051

Grievance Officer: Dipender Bhamrah Response Time: We aim to respond to all inquiries within 24-48 business hours

Acknowledgment

By making a purchase on dipenderb.com, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.